Analysis of the SKD results of BPS Banggai Regency 2024

Law of the Republic of Indonesia Number 25 of 2009 concerning Public Services regulates that every public service provider is obliged to evaluate the performance of public service providers. One form of this evaluation is realised through the implementation of a Community Satisfaction Survey (SKM) as stipulated in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for the Preparation of Community Satisfaction Surveys for Public Service Delivery Units.The Central Bureau of Statistics (BPS), as one of the public service providers that provides statistical data and information, always tries to provide excellent service to consumers. BPS has routinely organised SKM every year which is integrated into the Data Needs Survey (SKD). This survey aims not only to obtain the level of consumer satisfaction with BPS data services, but also to identify data needs and the level of consumer satisfaction with the quality of data produced by BPS.The report on the results of the implementation of SKD 2024 is presented in the form of a publication entitled ‘Analysis of the Results of the BPS Data Needs Survey 2024’. This publication contains an overview of consumer data needs and consumer perceptions of BPS PST service performance as well as consumer perceptions of BPS data quality. The main indicators presented in this publication include the Consumer Satisfaction Index (CCI) and the Anti-Corruption Perception Index (IPAK).This publication was realised thanks to good cooperation between related work units. We hope that this publication can be useful for improving the quality of data and the performance of BPS services. Constructive suggestions and inputs are highly appreciated for future improvements.Thank you and happy reading.